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FAQs

How do I contact Bella Italia?

If you would like to contact Bella Italia, you can submit your query by clicking on the link below and filling out the required fields. Alternatively you can contact us by calling 0207 121 3200.

Contact Us

Is there a customer service department I can talk to / email?

If you would like to contact the customer service department, please click on the link below and fill out the required fields. Alternatively you can contact the customer service department by calling 0207 121 6425.

Contact Us

How do I book a restaurant?

If you would like to make a reservation you can either phone the restaurant directly or make an online booking. Just click on the link below and select the location you wish to visit.

Book Online

Can I book a table for a party at Bella Italia?

Tables for up to ten people can be booked using our online booking system. For larger parties of more than ten people, we suggest calling the restaurant to make sure they can accommodate you. Just click on the link below and select the location you wish to visit.

Book Online

How do I amend my table booking?

To amend an online booking you will need to cancel your original booking using the online system and then book with the correct details. You can cancel a booking by clicking on the relevant link in the confirmation email you received at the time of booking. After clicking on the link, please follow on the on-screen instructions.

If you need to amend a phone booking, please call the restaurant directly. Contact details for our restaurants can be found by clicking on the link below:

Locations

Where can I find your menus and prices?

Click on the link below and select the restaurant you wish to visit.

Menus

Where are Bella Italia restaurants located?

To locate a restaurant please click on the link below:

Locations

You will be able to view a full list of our restaurants. Once the restaurant you wish to visit has been selected, you will be able to view further details such as postcode, telephone number etc.

When are Bella Italia restaurants open?

Opening times for our restaurants can be found using the link below:

Locations

Select the restaurant you wish to visit and the opening hours will be displayed.

Where can I use my Tesco Clubcard Deal tokens?

Tesco Clubcard Deal tokens can be used at all Bella Italia restaurants excluding those listed below:

  • - Bella Italia Center Parcs Elveden
  • - Bella Italia Center Parcs Whinfell

Tokens can be used as full or part payment for food only (not to purchase drinks, merchandise, gift cards or towards promotional and set menus). No change is given from tokens and they cannot be used for a tip. Maximum of 8 guests per party.

Please visit the Tesco website for full terms and conditions: www.tesco.com

What facilities are available at Bella Italia restaurants?

Braille / large print menus - all of our restaurants should have Braille and large print menus but you may wish to check with the restaurant before you visit to avoid disappointment. Contact details for our restaurants can be found using the link below:

Locations

Baby changing – not all of our restaurants have baby changing facilities so please check with the restaurant before you visit to avoid disappointment. Contact details for our restaurants can be found using the link below:

Locations

Disabled toilets - not all of our restaurants have disabled toilets so please check with the restaurant before you visit to avoid disappointment. Contact details for our restaurants can be found using the link below:

Locations

Non-smoking - all of our restaurants are non-smoking but it is possible to smoke where outside seating is available. Please contact the restaurant directly to check the availability of outside seating to avoid disappointment. Contact details for our restaurants can be found using the link below:

Locations

Is Bella Italia child-friendly?

We welcome children and families in all of our restaurants.

What facilities are there for children?

All of our restaurants offer a children’s menu and activity pack, available on request.

Does Bella Italia offer a children’s menu?

All of our restaurants offer a children’s menu and activity pack, available on request. Details of the children’s menu can be seen by clicking on the link below and selecting the restaurant you wish to visit.

Menus

Does Bella Italia cater for special dietary requests?

Our restaurants will cater for special dietary requests wherever possible. Please speak to the member of waiting staff for further details.

Contact Us

Does Bella Italia have seasonal menus?

Unfortunately we do not offer seasonal menus in our restaurants at the moment.

Does Bella Italia use GM–free products?

None of our menus contain GM ingredients.

Are Bella Italia’s ingredients ethically sourced?

If you have a specific question on this subject, please contact us directly by clicking on the link below and filling out the required fields. Alternatively you can contact us by calling 0207 121 3200.

Contact Us

Does Bella Italia source its seafood from sustainable stocks?

Bella Italia believes strongly in the ethical purchasing of fish and seafood products. We frequently check with our suppliers regarding their efforts to support sustainable fishing, and change our suppliers if they do not meet our standards. It is important to Bella Italia that our suppliers, whilst meeting the needs of our customers today, fully support the long term objectives of sustainability to protect resources for the future.

Are employees paid minimum wages and do they receive their tips?

Full information on our tips and service charge policy can be found here:

Service Charge

What is the “administrative charge” on some tips?

Full information on our tips and service charge policy can be found here:

Service Charge

Can I buy Bella Italia gift vouchers?

Gifts vouchers can be bought by clicking on the link below. Vouchers are available in £5, £10 and £25 denominations.

Gift Vouchers

I like the music at Bella Italia and wonder whether I can purchase a CD?

Unfortunately we do not sell CDs of the music played in our restaurants.

I have seen a poster in one of your Bella Italia restaurants, where can I get a copy of it?

Unfortunately we are unable to provide copies of the posters on display in our restaurants.

I have a product or service your restaurants might be interested in, who should I contact?

Please contact us by calling 0207 121 3200. We will then be able to put you in touch with the correct department.

Can I open my own Bella Italia restaurant?

Unfortunately not but if you would like a Bella Italia restaurant to open in your town, please feel free to get in touch as we are always interested to hear about potential new locations.

Can I suggest a dish to go on a menu?

We are always interested to hear ideas for new dishes, so please submit any suggestions using the link below:

Contact Us

Can I work for Bella Italia?

We are always on the look out for energetic and enthusiastic people to work for us. For more information, please visit our careers website using the link below:

Bella Italia Careers

What are the terms and conditions of using the Tastecard in your restaurants?

As of 30 November 2012, we no longer accept the Tastecard in any of our restaurants.

Do you accept luncheon vouchers?

Yes we accept luncheon vouchers.

Do you offer support to charities?

We are committed to helping local charities and fundraising wherever possible and ask that you contact the manager at your local Bella Italia restaurant to request support. The manager will review your request, and should the event be one they are able to support, they will issue gift vouchers which are ideal for fundraising or they may be able to put something bespoke together for your event.

I have a different question – who should I ask?

Give us a call on 0207 121 3200 and we will do our best to answer your question.

Book a table

Once you've completed your booking you'll be sent an email confirming all the details.

If at any point you need to cancel your booking just click on the link in the confirmation email and enter your email address and booking reference number in the dialogue box.

We hope that you enjoy your visit to Bella Italia.

If you're getting a no availability message it may be because we've closed the session and are busy on the restaurant floor. We may still have tables available.

Making a corporate or group booking?

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