How do I contact Bella Italia?
We always want to hear what you’ve got to say so we’ve made it really easy for you to get in touch. Submit your query by giving the link below a click and filling out the necessary fields. If you’d prefer to have a chat you can always give us a call on 020 7121 3200.Contact us
Is there a customer service department I can talk to/email?
If there’s something you’d like to flag with us, you can get in touch by filling out our ‘Contact Us‘ form. If you’d rather speak to one of the team directly then give us a call on 020 7121 3200. We’re all ears and always want to hear your feedback!
How do I Book a Table?
There’s a couple of ways you can make a booking with us. Reserve a table online by clicking on the link below and selecting the restaurant you wish to visit, or just give the restaurant a call directly.
Can I book a table for a party at Bella Italia?
Mamma Mia, do we love parties! You can book a table for up to ten people using our online booking system. If there’s more than ten of you, give the restaurant a quick call to check they can accommodate you. If you are planning a party for more than 20 people, visit our Group Bookings/Events page.
Can I change my reservation?
Sure you can! To amend your online booking just cancel the original booking and book again with the right details. You’re able to cancel your booking by clicking the relevant link in the confirmation email we sent you at the time of booking. Once you’ve clicked on the link, please follow the on-screen instructions.
If it’s a phone booking you need to amend, just give the restaurant a call.
Where can I find your menus and prices?
That’s easy! Click the link below and choose the restaurant you’re planning to visit to see their menu.View menu
Where are Bella Italia restaurants located?
You can find us by clicking the link below:
You can search all of our restaurants, then all you have to do is select the restaurant you wish to visit to view further details such as postcode, telephone number and where’s the best place to park.View locations
When are Bella Italia restaurants open?
We’ll always welcome you with open arms (provided we’re open!). Find out the opening times for our restaurants using the link below:
Just select the restaurant you wish to visit and the opening hours will be displayed.View locations
Where can I use my Tesco Clubcard Deal tokens?
You can use your Tesco Clubcard Deal tokens at all of our restaurants excluding the ones listed below:
- Center Parcs
- Edinburgh Hanover
- Edinburgh Northbridge
- Newcastle Eldon Square
- St Martins Lane
- Not valid at Cardiff Old Brewery Quarter on an event day at the Principality (Millennium) Stadium
- Not valid at Argyll Street on a show day at the London Palladium
You can use your tokens as full or part payment for your food only (not to purchase drinks, merchandise, gift cards.)
Tesco tokens are not valid with any other discount or voucher, lunch or set menus, except the kids menu.
What facilities are available at Bella Italia restaurants?
Braille/large print menus – we provide Braille and large print menus at all our restaurants, but make sure to give them a call to double check first to avoid disappointment. Click the link below and enter your restaurant to find the contact details:
Baby changing – not all of our restaurants have facilities for bambinos so please check with the restaurant you wish to visit beforehand to avoid disappointment.Click the link below and enter your restaurant to find the contact details:
Disabled toilets – not all of our restaurants have disabled toilets so please check with the restaurant you wish to visit beforehand to avoid disappointment.Click the link below and enter your restaurant to find the contact details:
Non-smoking – all our restaurants are non-smoking but it’s possible to smoke alfresco (if there’s available outside seating). Please give the restaurant a call beforehand to check its facilities and avoid disappointment. Click the link below and enter your restaurant to find the contact details:View locations
Is Bella Italia child-friendly?
Bella Italia is all about the familia, bambinos included. We welcome children (and their families!) in all of our restaurants.
We’ve created our kids menu in two sizes in response to customer feedback, kids and parents too.
What facilities are there for children?
We want to make sure your little ones to have as much fun as possible while you’re with us. All of our restaurants offer a children’s menu and activity pack, available on request.
Does Bella Italia offer a children’s menu?
We certainly do! All of our restaurants offer a scrummy children’s menu in two sizes and fun activity pack, available on request. You can find out what food’s on offer for the little ones by clicking on the link below and selecting the restaurant you wish to visit.Kid's menu
Does Bella Italia cater for special dietary requests?
We want everyone to be able to enjoy our food, so wherever possible our restaurants will cater for special dietary requests.
We have gluten free pasta and pizza on request, vegan and low calorie options and even a meltingly delicious gluten and dairy free Morello Cioccolato (chocolate cake with Morello cherry sauce).
Click the link to see our allergen menu, plus there are printed copies in every restaurant.
Feel free to have a chat with a member of waiting staff to find out more.Allergen Menu
Does Bella Italia have seasonal menus?
Our A La Carte menu is refreshed twice a year!
Does Bella Italia use GM-free products?
We’re GM-free! None of our menus contain genetically modified ingredients.
Are Bella Italia’s ingredients ethically sourced?
Are employees paid minimum wages and do they receive their tips?
Yes. You can read our full policy on the link below.Tips & Service Charge
Can I buy Bella Italia gift vouchers?
Yes you can! Bella Italia Gift Cards are now available to purchase in all Bella Italia restaurants (except Center Parcs), as well as in many UK supermarkets and shopping malls.
Find more details about Bella Italia eGift Cards.
Bella Italia eGift Cards are also available to purchase for any value between £5 – £100.Buy eGift Cards
I like the music at Bella Italia and wonder whether I can purchase a CD?
Sadly we don’t sell CDs of the music played in our restaurants, you’ll just have to come in to have a listen.
I have seen a poster in one of your Bella Italia restaurants, where can I get a copy of it?
We thought you’d love our decor! But unfortunately we aren’t able to provide copies of the posters on display in our restaurants.
I have a product or service your restaurants might be interested in, who should I contact?
We love your enthusiasm! Get in touch and let us know what you’ve got to offer by calling us on 020 7121 3200, we can then put you in touch with the correct department.
Can I open my own Bella Italia restaurant?
Unfortunately you can’t open your own Bella Italia but if you’d like us to open a restaurant in your town then please do let us know. We’re always on the lookout for potential new locations and you’ll know all the best spots!
Can I suggest a dish to go on a menu?
We always love hearing your ideas for new dishes, so if you know of a delizioso dish you’d like to see on our menu please submit it using the link below.Contact Us
Can I work for Bella Italia?
Are you an enthusiastic ball of energy who loves food and people in equal measures? We’re always on the lookout for people just like you! For more information, please click below to take a look at our careers website.View our careers site
What are the terms and conditions of using the Tastecard in your restaurants?
As of 30 November 2012, we no longer accept the Tastecard in any of our restaurants.
Do you accept luncheon vouchers?
We sure do!
Do you offer support to charities?
As a business, we support Dreams Come True as our nominated charity, both nationally and locally. Dreams Come True is UK charity that works hard to enrich the lives of children and young people with serious and life-limiting conditions aged between 2 and 21 years old.
Information about this fantastic charity can be found here : http://dreamscometrue.uk.com/
I have a different question - who should I ask?
Whatever your question we’ll try our best to answer it. Just give us a call on 020 7121 3200.
Do you accept Love 2 Shop and Leisure Vouchers
Yes we do!
We currently accept both the paper and gift card Leisure Vouchers.
We currently only accept the paper vouchers for Love 2 Shop.
Does Bella Italia source its seafood from sustainable stocks?
The sustainable sourcing of our food is hugely important to the Casual Dining Group and a key criteria in developing menus across our portfolio of restaurants.
We require all suppliers to source fish products from sustainable fisheries, and some have already started the process of having these products independently certified. Our aim is for all fish products to be sustainably certified as soon as operationally possible. Our suppliers can provide evidence of sourcing from well managed sustainable fisheries and any relevant certification at any given time to support this commitment.
In addition to this, we do not use or will accept any red-rated endangered fish species in any of our dishes.
We are working on a plan to ensure that the work done to date and our future commitments are clearly communicated to our customers. As part of this, we hope to work with the Marine Stewardship Council to better understand what needs to be done to ensure we can use the MSC label in our communications in a proper and accurate way.
We are committed to ensuring that information about how and where our fish is sourced from is readily available through menus, websites and through our restaurant teams.
Eggs – where they come from and our policy
Bella Italia understands the importance of good animal welfare standards. We work in close partnership with our suppliers to ensure our animal welfare policy and its requirements are followed at all times.
We source eggs for our kitchens from the UK and these are all free range and produced to the UK Lion Mark, which guarantees high standards of food safety and traceability. Suppliers of eggs used as ingredients such as bakery products comply with all EU and UK legislation on the welfare of laying hens and the use of enrichment systems.
In addition, they also comply with independent accreditation standards (such as ISO 14001) and farm assurance, which are equally important to us. As with many other food companies and restaurant groups, we continually seek, and listen to, advice from welfare organisations, independent experts and supply partners as to the best approach in moving to ever-higher standards and welfare systems.
How do you handle tips and service charges in your restuarants?
An optional 10% service charge is added to the bill for tables of 8 or more.
All tips and service charges paid by cash or card are kept by the individual server.TIPS AND SERVICE CHARGES