TERMS AND CONDITIONS
Our booking policy:
All tables will be held for no more than 15 minutes in busy periods • You can specify in the ‘Special Request’ box if you require a highchair or space for a pram, although please note that in some locations we may need to ask you to leave your pram elsewhere in our restaurant to ensure clear floor access for our team, other guests and in case of emergency • If you no longer require your booking, please cancel using the link sent in your original confirmation email or the reminder email you will receive the day before your booking , so we can give your table to another guest • You can add any information or specific requests in the ‘Special Request’ box when you book – we will always do our best to help.
If your booking requires a deposit, this must be paid within 14 days of making your booking, or immediately if you are dining within 14 days of making a booking, otherwise in busy periods we reserve the right to cancel your table • You will receive a link within your email confirmation to pay your deposit via our secure online portal. If you prefer to pay in restaurant, then card payment is preferred • Deposits will be required as follows, including for children:
For all bookings of 13 or more people, at £5pp (except for Christmas menus)
For Christmas Party menus at £5pp for bookings of 6 or more people
For Christmas Day menus at £10pp for all bookings
All deposits paid are redeemed against your bill on the date you dine with us • The deposit is fully refundable in the following circumstances:
You change your mind, if more than 14 days before you dine.
Your chosen restaurant being closed due to any local lockdown restrictions on the date you intended to visit us, right up to and including the dine date.
If within the 14 days, one of your group tests positive for Coronavirus, and you are no longer able to attend, up to 24 hours before your dine date • If you cancel within 14 days of your dine date, we are unable to offer a refund unless one of the criteria in 2. or 3. above are met – however we would be happy to move your booking to any future date within 3 months of your original dine date, and your deposit will remain valid and redeemable against that new booking • If you decide to cancel your booking, please either contact the restaurant direct, or our Group Sales team if you booked through them. Cancelling the booking yourself via our online booking portal will not refund your deposit. Refunds may take up to 5 working days to be processed back to your card • Any refund due can only be processed to the card originally used to pay the deposit • If your party number reduces, we are unable to part refund deposits – however the full amount of the deposit taken will still be redeemed against your booking on the day • If your party number increases, you will receive an email to pay the extra amount per person due.
If your booking requires a pre-order, this must be made no later than 72 hours before your booking • Pre-orders will be required as follows:
Christmas Party menus for bookings of 6 or more people.
Christmas Day menus for all bookings, and including for children.
Pre-orders may also be required for all bookings of 13 or more people • If a pre-order is required, you will receive a link to make your pre-order via our secure online portal, either at the time of booking, or for Christmas bookings, in early November • If you do not pre-order, we cannot guarantee availability of your preferred menu dishes on the date you dine.
Drinking to excess won’t be permitted & we reserve the right to cease serving at any time. Participants are required to drink responsibly at all times drinkaware.co.uk. Our policy is that only guests who can prove they are 18 & above can be served alcohol for their own consumption & we observe Challenge 21 or 25 (as our licence specifies) in our restaurants.